PROCEDURES TO BE FOLLOWED AT THE PASSPORT SEVA KENDRA CENTER
Passport Seva Kendras (PSK) are extended arms of Passport Offices and render front-end services related to passport issuance.
The following is a guide that will ensure you to acquire your passport efficiently.
1. Work on securing the much-needed appointment, having done so, visit the PSK with all the necessary documents suggested by Document Advisor not forgetting the bar coded appointment receipt.
2. Ensure you have with you all testimonials, original documents, and the application form, all this to be accompanied with self-certified photocopies of every single document. Once at the PSK center, the passport and full-size photos, as well as biometric details, are recorded.
3. Visit the PSK center alone. Exceptions are however made for; minors, senior citizen, disabled and the illiterate.
4. Observe punctuality and adhere to the time stipulated on your PSK appointment receipt. If late, the appointment is revoked by the system and all you can do is try to reserve another appointment.
6. Your mobile phone is the only electronic gadget allowed inside the PSK center. You are expected to take care of your belongings since at the PSK which doesn’t offer locker facility. Other gadgets like cameras are not allowed within the premises at whatever circumstances so it’s advisable to leave them home or in your car.
AT THE PSK CENTER;
Once inside the PSK Center, carefully observe the following;
1. Arrive at the respective and particular PSK center 15 minutes earlier to allow sufficient time to check in.
2. Clearance and security check is executed by PSK security at the entry point, entrance is only guaranteed if you have a valid appointment letter. Adhere to a queue at the gate if any and note that confiscation of unwanted material is done at the gate.
3. At the token counter; provide your appointment receipt and all the original documents to the PSK personnel. A file number will be assigned to you after a successful document verification.You are allowed to have your original documents back one the process is completed positively.
4. Wait at the waiting bay for your name to be called out, this could take an hour utmost. At this juncture, you are issued with a token which grants you entry to the application processing zone. A security check is once administered involving verification of the token, where you are then let in.
5. The processing zone is characterized by counters branded by the alphabets A, B, and C. Strategically, LCD screens are located in the area indicating the status of your token.
7. It is at counter-A that you are expected to walk to once notified through the screens. At this stage, all your details are recorded and uploaded to the system by the attendant; it involves biometric data capture, document scanning, uploading, verification, and confirmation. There is an SMS fee that you may opt to pay for at this counter. Finally, after the 10-minute process, passport file and the token are issued to you.
8. Counter B is your next stop after waiting and being notified of approaching the desk. Here, a passport officer verifies your original documents, stamp your passports and documents thus verifying them. The token and files are issued back to you after a process that could take utmost half an hour.
9. Wait for your turn at Counter C where a senior passport officer will be at your service. The officer verifies your documents once again. A receipt is generated after a satisfactory question-asking process that is carried out by the officer. It is at this stage that the officer lets you know if the passport application process is successful as well as if there is required police verification during or after the process. The passport file is retained at this juncture after the approximately 15-minute process.
10 Finally, at the exit counter submit your token and a passport application receipt containing the passport file number will be issued. The unique passport file number can be used to track the application progress online which is very convenient and accurate.
