You means the person/s in whose name and / or whose behalf the Booking is made. Altentatively, the reference may he made in the third person as “Tour Participant” / “They” / “Client” / “Them” / “His” / “Her”.
Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Amsham Travels and these terms and conditions including the policies constitute Your binding obligations, with Amsham Travels. The use of this website is subject to the following terms of use:
Platform for Transaction and Communication
The Website is a platform that Users utilize to meet and interact with one another for their transactions. Amsham Travels is not and cannot be a party to or control in any manner any transaction between the Website’s Users. Henceforward:
Amsham Travels makes every effort to provide you with the best of the services, making your tour more pleasant and most memorable one. We strive and Endeavour to provide safe and secured tour without any misunderstanding between the tour escort, company and you.
Please read and understand the booking conditions for your holiday tour packages before you book any of the tours. The terms and conditions given below, on our website, the tour registration form and any other printed material together with FAQ (frequently asked questions) forms the basis of our contract with you.
We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel, transport or any other facility. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through Amsham Travels or any tours organized by Amsham Travels. Abide, comply and strictly observe all the terms and conditions laid down herewith. While booking online/offline for any of our fixed/customized tour(Domestic/International), we take this as your consent automatically to allow us send promotions through sms/email.
Amsham Travels has taken utmost care in selecting hotels which are comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away – mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.
A child below 11 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.
There is a strict ”NO SMOKING”, “NO ALCOHOL” policy in the travel mode. Carrying of high value items in the bus/coach will be at your own risk. We advise you not to leave them behind when you leave the coach. Company will not be responsible or liable in case of loss/ theft / damage of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you and the company will not be liable for the same.
It is presumed that the tourists who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who is medically fit to undertake the said tours shall join the said tour. The persons who are and/ or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and / or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for medical assistance. The tour manager may not be in a position to help the tourist. The tour leader have to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. The company shall not be responsible for any lack of attention on the tour.
Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company’s business without obtaining prior permission of the concerned tourist.
We may operate more than one coach on a specified date of the tour depending upon the demand for more bookings of the tour by the tourists. Sometimes we may change the direction, or slightly modify the itinerary. We will advise you of these amendments prior to the commencement of the tour or otherwise during the tour. In the event of passenger / joining passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his part, he will not be entitled to claim refund for the same.
The price quoted or proposed by mail / e-mail and any other mode of communication has been calculated as per the rates prevailing at that time and also as per the prevailing Inter-state/country taxes / Fuel Charges, etc. The company reserves the right to amend / alter the prices or quoted by any other means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or increase in any other item relevant to the tour before the date of departure. Any such increase in rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.
The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever is liable to the tourist or any other person for any loss or expenses incurred due to:
Any claim or complaint by the passenger must be notified to the company during tour. No claims from the passengers will be entertained by the company after the completion of the tour. Also, the company shall incur no liability in respect thereof.
The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behavior at any time.
Please purchase entrance tickets from the monuments / Museums directly. There would be a free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility.
Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sightseeing spot/point.
Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the tourists.
Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons.
Tourists are at liberty to make purchases from anywhere they like. The company does not take any responsibility for their purchases and does not recommend any particular shop.
If the vehicle is held up due to land slides or any other reason en-route the tour, food and accommodation is to be borne by the tourists.
We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us
Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing / properties are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be booked far off from the central place.
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. lf such changes/ events occur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co – operation in accepting such circumstantial changes. Therefore. no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour. Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking deposits, payments, deadlines and mode of payment may be defined in such promotions which will be over and above these terms and conditions, Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels if flights, cancellation / re-routing of flights or railway, closure of/ restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc, and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. Due to airline’s requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.
Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants in the group. We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation / damages on account of any change in itinerary in case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking or in the course of the tour.
We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required valid and genuine documents and your professional qualifications to enable you to apply for visa, insurance etc. Please go through our website and check from our staff to ascertain the required documentation. Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. In view of what is stated above, please carefully note that:
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. ln this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. Please understand that as the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group. Furthermore, Tour Managers /Assistants,/ Escorts are assisting the tourists throughout the tour and are not responsible for tourists’ baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their own. Instructions as well as Information of the tour are to be followed in the group tours and the tour manager / company is not responsible for any instructions overruled by the tourists and for its consequences.
It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. Please note that your Passport must be valid for at least six months subsequent to the scheduled departure date of the tour. If you cancel the tour due to non-availability of the passport etc, you will be liable to pay cancellation charges.
It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after you return to India. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be atleast 9 months after your date of return to India. Furthermore, you will be required to take the appropriate visas for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge.
Please note that UK and USA visa will have to be obtained by you directly; however we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa / s on your own, you would be entitled only for the refund of actual visa / s cost and the portion of charges attributable to our service charges will still have to be paid by you. It is your responsibility to promptly furnish to us all documents required for application of your visas etc. latest by 60 days before the departure date. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the over-cautious approach adopted by embassies and consulates, visa processing can take quite long.
Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visas due to inadequate or late submissions. You are required to furnish only genuine documentation. Granting / rejection of visas is the sole discretion of embassy/ consulate. We only act as a facilitator for obtaining visas.You may be required to appear personally before embassy / consulate for any interview(s) / providing biometrics. The Company shall under no circumstance be held liable or responsible for rejection of visas and any other incidental or consequential loss, damage, cost or expense. You undertake not to proceed legally against the company for such rejection of visas, unless there is a manifest error committed by the company. We would not be responsible / liable in any manner whatsoever for any clerical error done by the concerned embassy / consulate regarding the name, attachment of wrong photograph, duration and type ofvisa unless there is a manifest error committed by the company, We would not be responsible / liable in any manner whatsoever for any clerical error done by the concerned embassy / consulate regarding the name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the embassies /consulates and to our clients in various cities. We will not be responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the embassy or to you or in the course of transmission of documents by the embassy / consulate to us. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents. if you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an error of the part of the embassy / consulate, an incorrect visa is issued to you, you shall have the option to postpone your tour to any other future date Or tranFfer your too r to any other tour and In such case the amendment fee for shall apply, in addition to cancellation charges. Please note that if the rejection of visa is intimated by the embassy I consulate within the cancellation period specified in the section titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing in that section shall apply. Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date we receive intimation of visa rejection from the consulate / embassy. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates shall be based on the date of receipt of intimation of the rejection of second visa application and so the charges shall be much higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the consulate / embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges shall apply. It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges. You expressly agree not to dispute the foregoing.
Your travel insurance policy is an add on benefit which is included in our International Fixed/ Group tour package. You are therefore, entitled to travel with an Overseas travel insurance cover for the normal duration of the tour, All passengers up to the age of 60 years are covered un der the insurance policy. All the passengers above the age of 60 years have to undergo medical tests as stipulated by the insurance company after which the policies are issued. Pre – existing diseases are not covered under this insurance policy. An additional charge will be levied if you wish to extend the tour for longer than the normal tour duration. if any adventure sports / activity are included in the tour package, you shall avail of the same at your own risks having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such person / service provider/club/ association /organization / hobbyist / institution, will be binding.
Please take note that, in case in case of death of the tourist(s) all the arrangements for transportation of the dead body including procuring the death certificate, post – mortem, re – patriation of dead body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative / or accompanying known acquaintances of the tourist The Company or any tour leader shall not be responsible for the same. In case any of the relatives wants to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relative only at his/her cost. Please note that you would have a direct contractual relation with the insurer and we are not in any manner directly involved with this relationship. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the Insurance Company.
Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities. As earlier stated, being tour organizers. we will not be liable / responsible to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses etc incurred by you or for any direct, indirect, consequential loss and or damage or any kind suffered by you howsoever caused arising
out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service etc. comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others);
Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses / damages whatsoever. As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall notbe liable for the same in any manner. We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Maj sure /Vis Majeu re). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew etc. or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same. We are not liable for any acts, omissions or defaults of other tour participants which may result In injury, damage to your life/ limb or property or interfere with enjoying any services to be provided on the tour. The immunities provided under this contract to the Company shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the contractors / suppliers selected by the Company. Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.
You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc. You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely. You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc. You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons. if you misbehave or disturb the decorum of the tour you may have to terminate the tour. In such an event, no refund or compensation will be paid to the tourist and he / she will have to bear and pay the expenses for his / her return travel. You shall not carry any item or object, the possession of which is forbidden by any laws, rules or regulations. Nor shall you violate any other laws, rules or regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant’s misbehavior, we shall be free to separately charge and recover our losses and expenses from him / her.
No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our employees, agents, franchisees or any other person, whether given verbally / in writing / by email / by sins or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner.
Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets etc or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.
Tipping is customary (unless otherwise stated in the brochure) Mall parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides etc). Unless otherwise communicated the tip amount is 2 EURO per person per day in Europe for the coach driver, 2 EURO per person per city per guide in Europe and 2 EURO per suitcase per day for a porter in Europe, Everywhere else it is 2 to 4 USD instead of 2 Dams. Please check the Price Grid to ascertain whether such tips are included within the tour costs or are required to be paid by you separately.
We recommend that you take your Foreign Exchange partly in Cash and Travellers Cheque. You can also opt to take a Foreign Currency Debit Card which is another safe mode of carrying exchange. Travellers Cheque can be encashed overseas for foreign exchange, for a nominal fee.
Tours specified in the Brochure are operated subject to a minimum participation of paying adult Participants, If the participation is less than the minimum prescribed we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travelers (not as a group) we reserve the right to collect an additional pro -rata amount In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a ‘seat coach’ basis, where the coach departures are at fixed times and routes etc.
We try to maintain the privacy of the personal information provided by you. However, it would be necessary torus to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary. You agree to let us photograph and/ or videograph the tour and specificallyyou agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media. websites, letters, emails etc.You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc. We recommend that you register online so that we can send you updates and information on travel destinations.
Communications transmitted to your mailing address f email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally. Where you book d irectly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent. who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company.
ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS/ SCHEMES
Please note that in case of special offers, promotions or schemes, the terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you ail to make the payment by the due date and f or do not comply with all the terms and conditions of the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.